Refund Policy

Effective Date: June 1, 2026  ·  Last Updated: June 1, 2026

1. Overview

This Refund Policy explains the terms under which you may request a refund for payments made to AI-Spark ("the Service"). We aim to be fair and transparent in all refund matters. Payments are processed through Lava.top, a third-party payment gateway. AI-Spark does not store your credit card numbers or full payment card details.

2. Automatic Renewal and Cancellation

AI-Spark paid subscriptions renew automatically on a monthly basis. When you subscribe, your payment method is charged each month at the current subscription rate until you cancel. You may cancel at any time through your Lava.top account or by emailing us at aispark.help@gmail.com. When you cancel, your subscription remains active until the end of the current paid billing period — you will not lose access immediately. After the current period ends, your account reverts to the Free plan and no further charges are made. Cancellation does not by itself entitle you to a refund for the current billing period; refund eligibility is determined by the sections below.

3. 14-Day Right of Withdrawal (EU/EEA/UK Consumers)

If you are a consumer in the EU, EEA, or UK, you have the right to withdraw from your purchase within 14 days of the date of purchase, without giving any reason, under the EU Consumer Rights Directive (Directive 2011/83/EU).

3.1 Important Notice Regarding Digital Services

AI-Spark is a digital service. Under EU consumer law, if you begin using the Service (e.g., upload a video, use the AI chat, or access any premium features) during the 14-day withdrawal period, you acknowledge that you have requested performance to begin immediately and that you waive your right of withdrawal to the extent that the Service has been performed.

If you have not used any premium features during the 14-day period, you are entitled to a full refund. If you have partially used the Service, you may be entitled to a partial refund proportional to the unused portion, at our reasonable discretion.

3.2 How to Exercise Your Right of Withdrawal

Send a clear statement to aispark.help@gmail.com with your registered email address, your approximate date of purchase, and (optionally) a brief reason.

4. Refund Eligibility (All Users)

4.1 Eligible for Full Refund

• Duplicate or erroneous charges: charged more than once for the same period, or a payment made in error — refunded in full.
• Service not provided: a prolonged outage or technical failure on our side (more than 72 consecutive hours during your subscription period).
• Unused subscription (within 14 days): you purchased but have not used any premium features within 14 days.

4.2 Eligible for Partial Refund (Case-by-Case)

• Subscription partially used: limited use with a refund request within 14 days — partial refund at our discretion.
• Account termination by us without cause: pro-rata refund for the unused portion.

4.3 Not Eligible for Refund

• After 14 days from purchase (except duplicate/erroneous charges or prolonged outages).
• Dissatisfaction with AI analysis quality: analysis is advisory and subjective; we make no guarantees regarding specific gameplay improvement.
• Violation of Terms of Service: if your account was suspended or terminated for a ToS violation.
• Free plan users: the Free plan is provided at no cost; no refund applies.

5. How to Request a Refund

Send an email to aispark.help@gmail.com with the subject line "Refund Request" and include your registered email or account identifier, the approximate date of payment, the reason for your request, and any relevant transaction ID. You may also reach us via Telegram at @spark_supp0rt_bot.

6. Processing Time

• We acknowledge your refund request within 3 business days.
• Eligible refunds are processed within 14 business days of approval.
• Refunds are issued to the original payment method via Lava.top. Exact timing depends on your payment provider.

7. Chargebacks

If you file a chargeback or payment dispute with your bank before contacting us, we reserve the right to suspend your account pending resolution. Please contact us first at aispark.help@gmail.com — we are committed to resolving issues quickly and fairly.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be posted with a new "Last Updated" date. Continued use of the Service after changes take effect constitutes acceptance.